CUSTOMER SERVICE PAGE
UPstrap® is a small USA family business that has been producing non-slip camera shoulder straps since 2003. Our products are 99.99% USA parts and labor. We aim to provide the best most reliable and flexible camera straps and bag strap straps available. We try and treat our customers as we would like to be treated. UPstrap® gladly offers email and phone support. Tailor, Customer Support 850-933-4371 and Al Stegmeyer Photographer and Inventor of the UPstrap®, 850-933-9963.
Email help can be reached at
UPstrap® is a registered trademark and unauthorized use will not be permitted. UPstrap® only sells direct.
COUNTRIES WE WILL SHIP TO
For the moment we have chosen FedEx because the package gets there promptly and without problems. VAT is not included. If your country is not listed and we do not ship there. Please note that we cannot ship to all countries due to international shipping constraints and international shipping problems. Many of these problems relate to the very slow process of shipping UPstrap camera straps overseas. We believe it is a delay through customs and the handoff to the receiving country's post or even calculation of VAT taxs. UPstrap is not the only small business that faces this problem. The the problem seems ubiquitous. Add to the problem is the receiving country's track record of getting packages to the door and having the recipient acknowledge receipt. Sending a camera strap with a signature required is far more expensive than is reasonable relative to the cost of a camera strap. Therefore over time we have determined the countries where the camera straps arrive, the customer accepts delivery and the transaction resolves without problems.
Since 2003 UPstrap has never had a problem with intenet ordering. In part this is because our fraud suite settings are very strict to protect your identity and credit. This can be a tolerance tester from time to time because the bar is set very high. We use https 256 bit encriptiom with an accreddited and secure credit card authorization service. Placing an order on the internet is safe when you enter your information yourself. Only you and a secure sever know it. If you have entered your email correctly, you will get the following confirmations in your email: a confirmation of your order, a confirmation of the charge to your credit card and a shipping confirmation. Check your spam folder if you do not see any of three confirmations.
SHIPPING AND HANDLING
We usually ship the next day unless your order comes in early in the morning and then it usually goes out the same day. We ship on Saturday if there is an express order that comes in before 10AM Saturday or late Friday night. No shipping will be done on Sunday. We will ship your package within 48 hours of receipt, usually sooner.
We do not store credit card numbers. We never sell, lease, trade or give away any of your information. We have yet to do a mass email blast although we may try one upon the release of new products.
The new Mountain Pad, XX Pad and f Pad are now available. They are more flexible, have single sided non-slip, an ergonomic shape that fits the shoulder and moves the weight forward and back of the top of the shoulder. The oblong shape provides a wider footprint this increasing stabliity.
PROPER ATTACHMENT THREADING DIAGRAM
PDF file for instructions on the correct way to attach your camera straps to your camera. Click to see the full-size diagram
UPstrap is a registered trademark that you may use for reviews but may not be used for commercial purposes to draw customers to your store.
DEALERSAt the moment we do not have any dealers. Dealers who have an interest please email
COPYRIGHT © 2014 web design by UPstrap All Rights Reserved Images and copy may be used with permission. We appreciate your respect for intellectual property and will work to be of help. Call 860-933-9963 or 933-4371 We would appreciate a quick email. Upgraded and hi-rez images may be available. Please email firstname.lastname@example.org UPstrap is a registered trademark that you may use for reviews but may not be used for commercial purposes to draw customers to your store.